Returns Policy
- Items bought online may be returned to us within 14 days of purchase for a refund, exchange or credit note (valid for 6 months).
- Should you wish to make a return please email info@werkhausmargate.com to arrange this.
- All items are returned to WerkHaus Margate at the customers expense.
- Please send returned items to: WerkHaus Margate, 30 High Street, Margate, CT9 1DS (we recommend using a tracking service).
- If you believe an item to be faulty or not as described please contact us as soon as you receive the item(s) at info@werkhausmargate.com to discuss.
- All items must be returned unworn with tags intact and in original packaging (where applicable).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. There is a flat shipping fee of £5 in the UK.
Please also note that the shipping rates for many items we sell are weight-based for international shipping. To reflect the policies of the shipping companies we use, all weights may be rounded up.